Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all instructions and accessories. If the item does not meet this criteria, you will be subject to a minimum of 25% handling charge.

Refunds

Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should inform us by email: info@theurbancompany.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item and may ask for proof of return before a refund can be issued.

Need help?

Contact us at info@theurbancompany.co.uk for questions related to refunds and returns.